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Help/FAQ

Q1

How do I place orders?

Q2

How do I Refund/Exchange a product?

Q3

Where can I learn how to apply hair extensions?

Q4

What should I use to detangle my hair extensions?

Q5

How do I maintain and wash my hair extensions?

Q6

What are the Shipping Options for The Hair Shop and hairpiece.com?

Q7

Why can't I see your video section?

Q8

What is the best method for doing hair extensions?

Q9

What do I do if the metal tubes start to tarnish and rust?

Q10

How do I prevent the KeraTip® glue from turning gummy?

Q11

What is remy?

Q12

How do I prevent the One-step tubes from slipping out?

Q13

What is the difference between the Ultra Sonic Machine and the Purging Tool?

Q14

What is the difference between the Extension Master Class and other hair extension classes?

Q15

What types of base structures do you offer for top pieces and wigs?

Q16

Can you mix different types and styles of hair together?

Q17

How far away from the roots should the hair extensions be bonded?

Q18

When applying the plastic tubes, do I need to melt the glue on the Flashpoint hair?

Q19

What is the quickest way to remove Super KeraTip® hair extensions?

 

METHOD

HOW IT'S APPLIED

ADVANTAGES   

THINGS TO CONSIDER 

SPECIAL MAINTENANCE

HOW LONG THEY STAY ON

QUANTITY NEEDED FOR A FULL HEAD

I-TIP

Attached with beads made from strong copper shell and a soft silicone lining to protect your natural hair (no heat required).

Tools Needed:

- Pro Pulling Needle or Wire Loop Needle

- Pro Tubes or Silicone-lined Pro Tubes

- Pro Release Plus, Pro Flat Plus

• Natural hair movement

• Undetectable

• No heat or glue required

• Hair is easily reused

• Applicable with Plastic Tubes (optional)

• May require long application

• The bead that secures the extension to your hair may change color 

• Use a Loop Brush to detangle the roots of bonds without causing stress to the extension and ultimately your scalp. 

8 - 10 weeks

Reuse 2 - 3 times. Simply reshape I-Tip bonds with Super Kera Powder and our Pro Fusion tool. 

On average, 150 to 200 pieces 
MICROTIP®

The smallest extension is making the biggest difference for so many women and men! Ideal for hairline and thinning areas. Applies the same technique as I-Tip.

Tools Needed:

- Pro Pulling Needle

- Micro Tubes

- Micro Release

• Designed for areas near hairline

• Smallest extension, nearly undetectable

• Plastic Tube application optional for transparent bond 

• Should only be applied to targeted areas

• May last shorter than other extension techniques  

Keep oil away from scalp, brush gently. 

4 - 6 weeks

Reuse by reshaping the bond with our Pro Fusion Tool.

Not suitable for full head application - should only be applied to targeted areas 

KERATIP®

Individual extensions applied with durable Keratin glue (requires heat).

Remove with alcohol based solution such as D-Bond Gel.

Tools Needed:

- Pro Fusion Tool use at 400°F 

- Plastic Heat Shield or Aluminum Heat Shield

• Flexible hair movement

• Transparent bond

• Strong bond 

 • Hair may be difficult to reuse and this is not commonly done

• The bond is sensitive to heat and oils

Stay Away from heat, conditioner, or oils at root. 

10 - 12 weeks

Reuse with Super Kera Nail Tips. Though not commonly done. 

On average, 100 to 150 pieces. 
SMART TABS®

Smart Tabs are our latest tape-in extensions with flexible and seamless finish.

Tools Needed:

- No tools necessary.

- Use Pro Tape-Inn Press if desired for secured seal of bonds.

 • Full application done in under 40 minutes

• Easy to blend colors

• Seamless to the touch

• No tools necessary

• Easy to reuse

• Slightly limited movement on the sides

• The bond is sensitive to heat and oils

 

 Stay away from heat, conditioner, or oils at root.

6 - 8 weeks

Reuse 2 - 3 times. Use the pre-cut Smart Tabs Tape when reusing.

21 - 30 sandwiches (7 to 10 sheets)

 

SKINWEFT

TAPE-IN

Tape-in extensions with a hand-knotted base onto a clear, silicone band. Heat is recommended to apply.

Tools Needed:

- Pro Tape-In Press for secured seal of bonds. 

- Skinweft Sealer

• Hand-knotted weft that blends with natural scalp 

• Lays very flat within hair

• Easy to blend colors for the perfect match 

• Slightly limited movement on sides.

• The bond is sensitive to heat and oils.

Stay away from heat, conditioner, or oils at root.

6 - 8 weeks

Reuse 2 - 3 times with proper maintenance. Must throughly remove tape and cleanse base before reusing. 

12 full-size sandwiches (provided in one pack)

ONE-STEP WEFT

One-Step Wefts are pre-beaded with our patented loop tool. Apply by threading natural hair into the pre attached copper beads with silicone and seal.

Tools Needed:

- Pro Pulling Needle

- Pro Release Plus or Pro Flat Plus

 

• Fastest application method

• Full head of hair in 30 - 45 minutes

• No prep time required from stylist

• Slide-up extensions after 4 weeks

 • Limited movement

• Not ideal for ultra-fine hair 

• Avoid conditioner at roots to prevent weft from shedding or beads slipping. 

8 - 10 weeks

Reuse up to 2 times, allow 4 weeks between each slide up 

10 One-Step wefts (provided with two half packs

CLIP-INS

Clip-ins are temporary extensions. Apply by securing each clip attached to weft onto your natural hair. Every piece comes pre-cut in tailored sizes.

• Professional stylist not required to install

• Easy application and removal

• No damage to natural hair 

• May Require salon service with layer blending and styling

• Only temporary 

No sleeping with clip-ins installed, wash every 3 - 4 weeks if using daily. Do not wear extensions when washing.

Depends on how often you wear them.

3 oz. - 6 oz.

WEFT

Traditionally braided in with natural hair or sown in with a cap. 

Can be custom made into clip-ins, beaded, wigs or hairpieces.

• Customizable

• Full proportions

• Easy application options

• Longer preparation time for stylist

• May be bulky

Keep oil away from scalp, this may cause shedding. Always seal ends of weft when cutting and customizing. 

Depends on method of application.

3 oz. - 6 oz.

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