ONLINE & PHONE ORDER PURCHASES
REFUNDS & EXCHANGES: We allow returns and exchanges for store credit on ELIGIBLE ITEMS within 365 days of the original purchase date and with a valid receipt. Refunds may be issued for eligible items within 30 days of the original purchase date. Eligible items must be in unopened packaging with all tags intact and in original condition. We will not accept any merchandise that has been used, altered or customized in any way (brushed, combed, picked, cut, colored, washed, etc.). Returned product is subject to a restocking fee. No shipping charges will be refunded. There is no restocking fee for exchange items. If the exchange item costs less than the returned item, the difference will be applied as store credit only.
In order to make a return, a Hair Shop Customer Service Representative must issue an RMA (Return Merchandise Authorization) number in order to be eligible. Contact us to get your RMA number.
Return Approved Items to:
The Hair Shop Headquarters
ATTN: Returns Dept.— RMA#
1258 N. Highland Ave
Hollywood, CA 90038
ALL SALES ARE NON-REFUNDABLE. We allow exchanges or store credit for ELIGIBLE ITEMS within 365 days of the original purchase date and with a valid receipt. Eligible items must be in unopened packaging with all tags intact and in original condition. We will not accept any merchandise that has been used, altered or customized in any way (brushed, combed, picked, cut, colored, washed, etc.).
OTHER POLICIES APPLICABLE FOR ONLINE AND IN-STORE PURCHASES
NON-ELIGIBLE ITEMS ARE FINAL SALE. These include but are not limited to: hot tools, brushes, beads, extension tools, tool kits, hair-care products, removers, adhesives, eyelashes, thread, needles, shark clips, toupee clips, wigs, hairpieces, ponytails, 1 piece accent clip-ins, mini bundles, clearance items, wig washing services and custom clip services. No refund, exchange or store credit are allowed for these items.
DEFECTIVE TOOLS & SUPPLIES. For all professional line tools* with defects, these can be fixed or replaced within 6 months of purchase with a valid receipt. We do not accept returns or exchanges of items that have been damaged due to normal wear and tear, improper use and/or improper maintenance. *Not all tools and supplies are covered by this warranty; please check with a customer service representative.
Color, texture, extension type, and amount purchased are up to the sole discretion of the consumer. It is the consumer’s responsibility to inspect all items before purchasing and/or opening. Items may require proper education, knowledge and maintenance and are the sole responsibility of the consumer.
We at The Hair Shop thank you for choosing our products and service!
DOMESTIC SHIPPING OPTIONS
-Free FedEx SmartPost shipping (2-10 business days) - Only valid for orders with a subtotal of $300 or more excluding taxes or any additional charges. Offer not valid on international orders.
-FEDEX Ground Shipping (5 to 7 Business Days)
-FEDEX Express Saver (3 to 4 Business Days)
Free 3 Day shipping - Only valid for online orders with subtotal of $400 or more, excluding taxes or any additional charges. Offer not valid on international orders.
-FEDEX 2-Day Air (2 Business Days)
-FEDEX Next Day Standard Overnight (Next Business Day Anytime before 8pm)
-FEDEX Next Day Priority Overnight (Next Business Day from 8am till noon)
INTERNATIONAL SHIPPING OPTIONS
FEDEX International economy (2-5 business days)
FEDEX International priority (1-3 business days)
*Free shipping does not apply for International*
DUTIES & TAXES
The prices we offer do not include any duties and taxes. Recipient shall pay all the incurred expenses including brokerage fees.
The tracking number will be sent to you through an automated e-mail right after a label has been created. You can track your package by going to www.fedex.com or calling 1-800-go-fedex (1-800-463-3339).
All orders received before 2:00pm (PST) will ship out the same business day. Any orders received after 2:00pm (PST) will be ship on the next business day.
Weekends and Holidays DO NOT COUNT as Business Days.
Please be advised that in some cases orders can take up to 2 days to process before being shipped depending on product availability and the volume of orders being processed at the time. As such, we advise that you order your hair at least two days earlier than the expected arrival date. We are not responsible for lost appointments due to late shipments within the 2 day processing period.=
Saturday delivery service can only be applied to order placed on Friday by 2pm (pst). You must select the Saturday shipping option. There is an additional $15.00 shipping fee for all Saturday Shipping serveries. FedEx regular delivery guarantee times do not apply to Saturday delivery. For more information on guarantee delivery times please contact customer service at 323-930-4747.
NEXT BUSINESS DAY
If you order on Friday for Saturday delivery, you must specify to our sales person that you require a Saturday delivery only otherwise it will be delivered on the next business day. We are not responsible for late shipments due to holidays, natural disasters, or carrier delays. Please keep in mind holidays do not count as a business day and should be considered when calculating shipping times. If you need additional information, please email us at email@example.com or contact customer service at 323-930-4747
Any orders ordered on Friday after 2pm (pst) will be shipped out on the following business day, Monday. If you require Saturday delivery for online orders please specify to our sales representatives that you require your order to be delivered on Saturday.
BILLING &SHIPPING INFORMATION
For the cardholder’s protection, the company reserves the right to send first 3 orders to the cardholder’s billing address. Billing addresses must correctly match with the credit card being used.
If the billing and shipping address is different for your first 3 orders you must fax in a legible copy of your photo id and also the front and back side of your credit card. Please fax your documents to 323.933.9465.
RESTRICTED ADDRESSES & LOCATIONS
FedEx cannot ship your orders to P.O.boxes. Expedited orders shipping to Alaska and Hawaii will require and additional business day to arrive. Rural domestic addresses require one or more additional business days to deliver.
FedEx does not ship to military (APO/FPO), P.M. Box, or distribution center addresses. Other restricted regions include Russia.
Signatures are required for the delivery of all FedEx packages. FEDEX will have instructions to obtain a signature at the time of delivery. FEDEX will usually make three attempts to deliver your package. They may also leave a courtesy notice of their attempts to deliver at the delivery address and give you a telephone number to call for pick-up or to arrange an alternate delivery.
It is the customer's responsibility to arrange for package pick-up if necessary. We cannot be responsible for any problems or additional costs if the customer requests that the carrier deliver to an alternate location that is different than the original shipping address.
You may authorize to release the signature required on your current and all future FedEx deliveries by filling out the Signature Release Form. Please fax 323-930-4747 or email a signed copy of the completed signature release form.
By authorizing to release the signature required from any and all FedEx delivers you are authorizing to release the package liability from FedEx and The Hair Shop. FedEx nor The Hair Shop are NOT responsible for any LOST/ STOLEN items
Please read and download the Signature Release Form for full policy disclosure.
INCORRECT SHIPPING ADDRESS:
Your order will normally be shipped via FEDEX to the address provided. Tracking numbers are sent to your email address as soon as we receive them from our warehouse. If you do not receive a tracking number, please let us know. Use your FEDEX tracking number to track your package in transit.
Incomplete or incorrect address information is the primary cause of delayed shipments. Check the information on your order. Make sure you have included ALL the information (address, apt#, etc.) needed to deliver your package. FEDEX charges a service fee for address corrections. The customer will be responsible for the payment of additional fees caused by wrong address information.
FAILED DELIVERIES & REFUSED SHIPMENTS
If a package is returned to The Hair Shop due to failed delivery attempt or customer refusal it may be reshipped by paying an additional shipping cost. If the package is returned and the customer does not authorize reshipment, they will be billed for the shipping and a 25% restocking fee (minimum $10.00) will be charged. NO REFUNDS WILL BE ISSUED ON REFUSED OR ABANDONED SHIPMENTS. Once the products are returned to The Hair Shop an Automatic credit will be issued on the account.
ITEMS CONTAINING VOLATILE LIQUIDS
Due to their alcohol content, we cannot ship orders of some removal solutions which may be considered hazardous materials by air and also cannot ship them to certain zip codes in Alaska, P.O. boxes or military. (Diplomatic pouch mail, apo, fpo, Guam, Puerto Rico and U.S. virgin islands)
Hairpiece.com reserves the right to make changes to these policies at our discretion. Please check this page periodically for changes.